Service Delivery Manager
AdvaniaMalmö, Sweden
Posted December 23, 2025
Full Time
About the Company
Advania is a national organization with a culture based on self-leadership, collaboration, and long-term commitment.
Job Description
Service Delivery Manager at Advania responsible for operational IT delivery to one or more customers, ensuring quality, scope, and service level remain over time. Develops and drives improvement together with the customer and colleagues. The role is based in Malmö and part of a national organization.
Requirements
- Experience as a Service Delivery Manager, delivery responsible, IT manager, or similar
- Experience working with SLAs and KPIs and linking delivery to business goals
- Analytical skills to translate insights into concrete improvements
- Communicative and confident in dialogue with both technical and non-technical stakeholders
- Basic understanding of ITSM and established practices, ITIL is meritorious
Benefits
- Clear responsibility, great trust, and real influence
- Part of a national network of Service Delivery Managers
- Self-leadership, collaboration, and long-term commitment