Bilingual Member Contact Specialist I
Advia Credit UnionWisconsin, United States
Posted May 7, 2026
Full Time
About the Company
Advia is a fast-growing Credit Union that serves almost 200,000 members with assets over $3 Billion, deeply rooted in the communities it serves.
Job Description
Bilingual Member Contact Specialist I provides outstanding service and support to members and fellow Advians, answering questions, servicing accounts, and recommending products and services. The role involves regular use of Spanish language proficiency and requires a positive, outgoing, and people-helping mentality.
Requirements
- Willingness to learn and desire to be coached
- Strong communication skills
- Ability to ask questions for clarification
- Patience
- Customer service experience (strongly preferred)
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance
- Disability coverage
- Generous paid time off (PTO)
- Paid holidays
- Paid parental leave
- Learning and development programs
- Tuition reimbursement
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours