Member Contact Service Assistant Manager
Advia Credit UnionKalamazoo, Michigan, United States
Posted April 9, 2026
Full Time
About the Company
Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States, serving almost 200,000 members with assets over $3 Billion.
Job Description
Member Contact Service Assistant Manager is a full-time role responsible for overseeing the operational efforts of the contact center, ensuring members are promptly and professionally served through the multi-channel cross regional contact center.
Requirements
- Three years to five years of similar or related experience
- A high school degree or equivalent
- Significant level of trust, credibility and diplomacy
- Ability to perform job functions independently and work effectively either on own or as part of a team
Benefits
- 401(k) with company match
- Life insurance
- Disability coverage
- Generous paid time off (PTO)
- Paid holidays
- Paid parental leave
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours