Patient Service Representative

The Patient Service Representative serves as a primary link between patient and office, providing basic administrative support including greeting patients, verifying patient information, data entry, telephone coverage and other duties as required.

Requirements

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred
• Able to use office equipment satisfactorily and handle paperwork/filing adequately
• Skilled in patient service principles by creating a pleasant waiting room atmosphere
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers
• Ability to organize and prioritize tasks effectively
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of reception tasks, care center policies/procedures, paperwork
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques

Benefits

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance