Patient Services Representative

The Patient Services Representative is responsible for creating electronic health records, registering patients, obtaining demographic and insurance information, and discussing co-pays and out-of-pocket patient responsibilities. They must maintain confidentiality, work in a high-profile and high-stress area, and provide excellent customer service.

Requirements

• High school graduate
• Ability to work in a high-profile and high-stress area
• Strong attention to detail and accuracy
• Excellent customer service skills
• Demonstrated independent thinking and problem-solving skills
• Excellent communication, customer service, and interpersonal skills
• Strong understanding and comfort level with computer systems
• Understanding of basic medical and insurance terms and abbreviations
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations
• Excellent organizational skills
• Demonstrated ability to effectively act as a resource to other staff

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program