Galaxy Park, Guest Services Representative

The Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Requirements

• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email.
• Process POS transactions including selling of merchandise and beverages.
• Assist Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
• Ability to help setup or breakdown all equipment as necessary.
• Ability to lift, push, pull up to 50 lbs.
• Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
• Must be able to work evenings and are required to be available to work weekends and holidays.

Benefits

• ACA qualification