Guest Services Staff - Midland Theater

The Guest Services Staff will provide direct services to guests at the Midland Theater, ensuring a safe and secure environment. Responsibilities include answering guest questions, operating coat check rooms, and resolving guest complaints. The role requires excellent customer service skills and the ability to work in a fast-paced environment.

Requirements

• Answer guest questions and direct guests to important areas of the venue
• Operate coat check rooms and scan tickets for entry
• Provide assistance to guests and resolve complaints
• Enforce venue policies and procedures
• Participate in employee meetings and complete required trainings