Customer Service Representative - Sleep

Customer Service Representative - Sleep role at Aeroflow Health requires assisting patients with phone inquiries, administrative tasks, and order fulfillment to ensure they receive necessary supplies for sleep health. The role involves serving as the primary contact for patient inquiries via phone, email, and chat, and collaborating with sales, operations, and billing teams to resolve patient concerns efficiently.

Requirements

• High school diploma or GED
• 1+ year of customer service experience
• Strong verbal and written communication skills
• Basic computer proficiency

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental Insurance
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs