The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance, and support of the infrastructure.
Requirements
- Bachelor's degree in computer science, information technology, or related field required
- 5 years’ experience within an IT environment which provides the necessary skills, knowledge and abilities
- Exceptional customer support with proven track record of positive outcomes
- Consistent and proficient demonstration of required job SKA which exceed standard job expectations
- Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration
- Recognized as a technically credible role model
- Demonstrated ability to mentor and coach others with less experience
- Knowledge of applications and platforms including Microsoft Exchange, Microsoft Active Directory and Group Policy, Microsoft Office and Office 365, DNS servers, DHCP servers and Lightweight Directory Access Protocol
- Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures
- Knowledge of IT system installation, configuration, and maintenance
- Strong software Development Life Cycle principles, processes, tools, and techniques
- Knowledge of performance measuring and monitoring of IT systems
- Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making
- Ability to handle multiple priorities, establish workflows, and meet necessary deadlines
- Ability to work with minimum supervision
- Excellent oral and written communication skills
- Ability to communicate factual and technical information with customers clearly and concisely
- Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate
- Ability to maintain confidentiality
- Ability to perform other assignments at locations outside the office
- Ability to work varying hours, including evenings, weekends and holidays as required
- Ability and proficiency in the use of computers and company standard software
- Must be able to work collaboratively as well as independently
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
