Call Center Supervisor
Affinity Development GroupReno, Nevada, United States
Posted April 2, 2026
Full Time
About the Company
Affinity Development Group specializes in providing warehouse marketing support and member advocacy services for Costco's Auto Program, helping to increase member awareness and streamline program operations across Costco warehouses.
Job Description
The Call Center Supervisor is responsible for leading and coaching Member Advocates, monitoring performance, and ensuring quality service for all programs.
Requirements
- Minimum of 5 years Contact Center experience
- 3 years in a Supervisory role
- Flexible Hours; must be willing to work weekends
- Positive attitude, with excellent leadership skills
- Superior verbal and written communication skills
- Good work ethic, takes initiative and strong attention to detail
- Proficient in MS Office – Outlook, Word, and Excel
- Ability to troubleshoot complex problems of a procedural or technical nature
- Ability to motivate to improve overall performance of advocates
- Ability to coach and develop advocates’ skills to attain greater success
- Ability to define and correct areas needing improvement
- Experience with PCs, Windows, and databases
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
