Head of Operation Excellence

The Head of Ops Excellence will lead and strengthen operational excellence across customer and agent support channels, improving workflow efficiency and ensuring consistent service delivery.

Requirements

• 5+ years of experience in operations leadership, preferably within travel, hospitality, OTA, or customer service environments
• Strong understanding of process design, SOP development, and operational metrics
• High conflict-resolution & stakeholder management ability to manage and influence stakeholders for amicable outcomes
• Excellent people leadership and coaching skills, with experience building or leading small operational teams
• Data-driven problem-solving mindset with the ability to translate insights into operational actions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance