The Head of Ops Excellence will lead and strengthen operational excellence across customer and agent support channels, improving workflow efficiency and ensuring consistent service delivery.
Requirements
- 5+ years of experience in operations leadership, preferably within travel, hospitality, OTA, or customer service environments
- Strong understanding of process design, SOP development, and operational metrics
- High conflict-resolution & stakeholder management ability to manage and influence stakeholders for amicable outcomes
- Excellent people leadership and coaching skills, with experience building or leading small operational teams
- Data-driven problem-solving mindset with the ability to translate insights into operational actions
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance