AgentSync is a leader in driving a modern insurance infrastructure experience. We're looking for an Enterprise Customer Success Manager to own the full customer lifecycle for @ 30 of our most strategic accounts, driving measurable value, adoption, and expansion.
Requirements
- 10+ years of enterprise B2B SaaS experience in Customer Success
- 5+ years managing top-tier enterprise/strategic accounts
- Proven ability to navigate executive-level conversations
- Track record of successfully managing escalations and leading difficult conversations
- Strong ownership mentality
- Natural influencer
- Exceptional communicator
- Problem-solver with high EQ
- Actively using AI tools to improve quality and speed of work
Benefits
- Health Benefits: Medical, Dental, Vision, Employee Assistance Plan
- Financial Benefits: 401(k) retirement savings plan, HSA employer contributions
- Other Benefits: Flexible PTO, 12 paid holidays per year, 12 weeks parental leave with return to work stipend