The Senior Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support, as well as participating in system implementation and ongoing project activities for Agfa HealthCare solutions.
Requirements
- Perform installation, corrective, and preventive maintenance for Agfa and trained OEM products
- Deliver remote and onsite technical support to ensure maximum system uptime
- Strong knowledge of healthcare integration standards (HL7, DICOM, IHE)
- Apply hardware, storage, virtualization, and system administration skills
- Diagnose, troubleshoot, and resolve complex hardware and software issues
- Interface with hospital IT teams, system administrators, end users, vendors, and internal support teams
- Execute system upgrades, patches, performance tuning, and routine maintenance
- Analyze system defects and apply fixes, workarounds, or permanent solutions
- Manage technical escalations, ensuring timely communication with customers and management
- Maintain accurate and timely service documentation and issue tracking
- Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management)
- Ensure compliance with Agfa quality standards, best practices, and technical procedures
- Meet customer requirements in line with SLA commitments
- Stay current on Agfa HealthCare products, solutions, and technologies
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Travel opportunities