Customer Support Manager
AggrekoCannock Chase, England, United Kingdom
Posted January 16, 2026
Full Time
About the Company
Weâre the global leader in providing energy solutions that help businesses grow and communities thrive.
Job Description
Weâre looking for a Customer Support Manager to lead our Customer Service, Fuel Planning, and Billing teams, driving operational excellence and delivering exceptional customer satisfaction.
Requirements
- Extensive leadership experience in Customer Service or Customer Support roles
- Experience managing a billing team responsible for >$250m in annual revenue
- Proven track record of improving customer satisfaction through customer-facing or contactâcentre operations
- Strong proficiency in CRM systems such as Salesforce, Dynamics, Power BI, or similar
Benefits
- Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
- Generous holiday entitlement, with option to âbuyâ or âsellâ
- A focus on continued personal development
- Paid time off work for volunteering in the community
- Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
