Business Support Analyst

Serve as the first line of support for business and system-related inquiries via ticketing systems, email, and phone; monitor application and system performance; analyze data to troubleshoot issues; and maintain accurate documentation of incidents and operational processes.

Requirements

• Minimum 3+ years of experience in business support, application support, or client support roles
• Experience supporting global stakeholders in a structured SLA-driven environment
• Healthcare or healthcare technology experience preferred
• Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience