Customer Solutions Representative

Join AGL, a company that values its people and customers, as a Customer Solutions Representative. In this role, you'll be the friendly voice our customers rely on, handling inbound calls and resolving account and billing enquiries.

Requirements

• Resilience, empathy and take care in every interaction with your customers and colleagues.
• Passionate about customer service and motivated to achieve the best outcome
• A problem solver that gets a thrill out of identifying the root cause and resolving it.
• Eager to learn and apply it effectively when dealing with our customers.
• A great active listener with excellent communication skills - Both written and verbal.
• A team player that is a key contributor to your team's overall success.
• Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.

Benefits

• Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends.
• Parental Leave: 20 weeks paid leave for the primary carer plus employer-paid superannuation on unpaid leave.
• Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
• Career Growth, through learning and development programs, leadership programs and through on the job learning.
• A positive work environment where we support each other