Japanese Speaking Customer Success & Support Specialist
AhrefsSingapore, Singapore • Machida, Japan
Posted April 22, 2026
Full Time
About the Company
Ahrefs is a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic.
Job Description
As a Japanese Speaking Customer Success & Support Specialist, you'll join our Customer Support team, assisting both Japanese-speaking users and our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools.
Requirements
- Native-level fluency in written and spoken Japanese and English
- Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day
- Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems
- Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English
- Experience providing customer support via live chat and email
- Ability to work independently within a remote-first, async communication environment, managing your own time effectively
