Customer Support Specialist

We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications.

Requirements

• Approximately 3+ years of experience in customer support or a similar role
• Proficiency in English; additional languages are a plus
• Strong experience with Zendesk, social media platforms, and other customer communication tools
• Solid understanding of iOS applications and mobile ecosystems
• Ability to troubleshoot technical issues and identify root causes methodically
• Strong written communication skills with attention to detail
• Comfortable working with data, reporting, and customer experience metrics
• Self-motivated and able to manage time and priorities independently
• Ability to handle multiple projects simultaneously in a fast-paced environment
• Interest in customer experience trends and continuous improvement practices
• Experience with documentation and cross-team coordination is a plus
• Bachelor’s degree in a relevant field or equivalent practical experience

Benefits

• Annual Bonus
• Top-tier Health and Life Insurance
• Transportation Budget
• Coverflex benefits package
• Air Conference
• Pension Fund
• Urban Sports Club membership
• Meals 100% free at the hub