Customer Retention Director
AiraloUnited Kingdom • Spain
Posted May 18, 2026
Full Time
About the Company
Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe.
Job Description
Airalo is seeking a Customer Retention Director to own how we drive repeat usage, engagement, and long-term customer value. The successful candidate will define how we activate users, bring them back, and increase frequency over time, owning retention as a system across CRM, Product, and Data.
Requirements
- 10+ years in CRM, lifecycle, retention, or growth roles
- Experience owning lifecycle strategy in a B2C or mobile-first company
- Strong hands-on experience with CRM platforms (CleverTap, Braze, Iterable, etc.)
- Proven ability to drive measurable improvements in retention, LTV, or repeat rate
- Strong experimentation mindset (A/B testing, cohort analysis, incrementality)
- Deep understanding of user segmentation and lifecycle journeys
- Ability to work cross-functionally with Product, Data, and Growth teams
- Strong analytical thinking with the ability to turn data into decisions
Benefits
- Health Insurance
- work-from-anywhere stipend
- annual wellness & learning credits
- annual all-expenses-paid company retreat in a gorgeous destination
