Assistant Manager, Customer Success

We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

Requirements

• Develop a deep understanding of our product and operational offerings;
• Proactively provide a positive customer journey;
• Manage and ensure high quality of messaging and content issued to customers;
• Act as the customer advocate, providing constant feedback with internal teams;
• Assist the Manager to develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle

Benefits

• Hot desks
• Unlimited training
• Ditch the Suit & Tie
• Vacation and time away