Safety Specialist

As a Safety Specialist at Airbnb, you will be responsible for handling complex safety cases, providing exceptional customer support, and working with a team to drive operational success. You will have the opportunity to make a difference in the lives of Airbnb users and contribute to the company's mission of creating a community that is safe and welcoming for all.

Requirements

• Handle cases with complexities with the highest level of service
• Recognize case type/severity and work cases correctly according to your service's scope, escalating accurately to other teams when appropriate
• Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed
• Manage multiple user cases at the same time while remaining efficient, professional and organized
• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone
• Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations
• Adapt to your schedule & its potential modifications based on business needs
• Be a team player & support operational success as directed by your Management
• Demonstrate and share best practices with teammates to drive success at the global service level
• Participate in roundtable discussions for upcoming changes and launches

Benefits

• Annual bonus
• Equity programs
• Benefits
• Employee Travel Credits