Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Requirements
- Partner with internal stakeholders to understand their daily workflows to surface and document those that can be automated with AI.
- Build autonomous and semi-autonomous agent workflows that interact with browsers, codebases, and APIs to complete complex content operations.
- Learn and contribute to prompt engineering strategies, with guidance on building agentic workflows, memory systems, and multi-step reasoning.
- Build and operate MCP Servers that can be called by AI Agents.
- Design and build proprietary agent libraries, prompting strategies and benchmarking frameworks.
- Build and operationalize AI solutions with retrieval techniques (e.g., RAG, vector DBs) for context-aware applications.
- Prototype, test, and optimize AI-powered applications, including retrieval-augmented generation, workflow automation, and agentic experiences.
- Collaborate with cross-functional teams to align AI features with user needs and business goals, gaining exposure to product and platform thinking.
- Stay current on advancements in AI technologies, frameworks, and best practices, and evangelize AI capabilities internally and externally.
- Provide technical support, documentation, and training to facilitate adoption and effective use of AI solutions.
- Participate in technical discussions, architecture reviews, and sprint planning.
- Contribute to knowledge sharing and technical documentation.
Benefits
- Competitive salary package & equity
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy