Senior Software Engineer, Applied AI

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Requirements

• Partner with internal stakeholders to understand their daily workflows to surface and document those that can be automated with AI.
• Build autonomous and semi-autonomous agent workflows that interact with browsers, codebases, and APIs to complete complex content operations.
• Learn and contribute to prompt engineering strategies, with guidance on building agentic workflows, memory systems, and multi-step reasoning.
• Build and operate MCP Servers that can be called by AI Agents.
• Design and build proprietary agent libraries, prompting strategies and benchmarking frameworks.
• Build and operationalize AI solutions with retrieval techniques (e.g., RAG, vector DBs) for context-aware applications.
• Prototype, test, and optimize AI-powered applications, including retrieval-augmented generation, workflow automation, and agentic experiences.
• Collaborate with cross-functional teams to align AI features with user needs and business goals, gaining exposure to product and platform thinking.
• Stay current on advancements in AI technologies, frameworks, and best practices, and evangelize AI capabilities internally and externally.
• Provide technical support, documentation, and training to facilitate adoption and effective use of AI solutions.
• Participate in technical discussions, architecture reviews, and sprint planning.
• Contribute to knowledge sharing and technical documentation.

Benefits

• Competitive salary package & equity
• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy