Technical Support Lead
AirOpsNew York, New York, United States • San Francisco, California, United States
Posted February 16, 2026
Full Time
About the Company
AirOps is a fast-growing startup that builds an end-to-end content engineering platform for the AI era.
Job Description
AirOps is seeking a Technical Support Lead to own how they support customers post-activation, consolidating and upleveling the existing support motion, building AI-first support systems, and establishing feedback loops to make the product better every day.
Requirements
- 4-6+ years in technical support, solutions engineering, technical account management, or customer success roles at high-growth B2B SaaS companies
- 2+ years of people management experience building and leading technical teams
- Hands-on technical expertise with LLMs, AI techniques, prompt engineering, and API integrations
- Experience with workflow automation tools and troubleshooting complex multi-system integrations
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
