Lead Technical Support Engineer

Airship is seeking a Lead Technical Support Engineer to establish and build their first dedicated APAC support presence. This role combines lead technical support engineer responsibilities with regional team supervision. The successful candidate will provide day-to-day leadership for Technical Support team members while serving as the primary technical escalation point for APAC customers.

Requirements

• Track record of team/peer leadership with strong customer-centric judgment and diplomatic skills
• Experience navigating challenging customer and internal stakeholder requests
• Ability to read and write code
• Ability to establish subject matter expertise in new technologies
• Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
• Experience as an escalation path for customer and team member issues
• Ability to quickly build trusting relationships with customers and stakeholders
• Demonstrated ability to support team members in achieving success
• Self-motivated and able to work independently with accuracy and efficiency
• Advanced English proficiency
• Strong written and verbal communication skills
• Experience experimenting with AI tools
• Experience with mobile platforms, Zendesk, JIRA, Salesforce, and mobile developer tools
• Possess working knowledge of Linux and Mac OS X and the command line

Benefits

• Generous Paid Time Off
• 401k Matching
• Stock Options