AI Agent Architect, Customer Experience

Airtable is seeking an AI Agent Architect to own the technical foundation that powers our AI-native customer support experience. This role requires deep fluency in large language models, hands-on experience with AI agent architectures, and ability to partner with Engineering on production systems.

Requirements

• Own Agent retrieval accuracy and relevance
• Drive automated resolution rates
• Manage AI safety and trust
• Own the feedback loop
• Continuously improve agent quality
• Drive integration strategy

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance