Senior Director, Customer Governance and Transaction

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Requirements

• More than 15 years of experience in customer contract and account management, or related roles, with at least 5 years in a senior leadership capacity.
• Proven ability to lead high-performing teams and manage complex customer contracts
• Skilled in coordinating multi-stakeholder contract negotiations, tracking and resolving open items to maintain deal momentum.
• Experience in establishing processes for accurate handover of contractual deliverables to downstream teams and supply chain partners.
• Strong capability to design and manage governance frameworks, including centralised intelligence systems for customer deals and capacity portfolio planning.
• Demonstrated experience in unlocking strategic growth insights from customer engagement data and streamlining internal communications to support resource planning.
• Experience in driving cross-team collaboration to optimise change management processes and prevent future issues.
• Familiarity with CRM platforms (e.g., Salesforce) and customer success tools will be an advantage.

Benefits

• Flexible working environment
• Employee growth and development opportunities
• Competitive salary and benefits package