IT Specialist (Video Service Operation)

We are looking for a potential candidate who is eager to learn and grow to join our young talent team. As an IT Specialist (Video Service Operation), you will be responsible for providing 24/7 on-call support for streaming platform, CDN, and playback experience.

Requirements

• 24/7 On call support of streaming platform, CDN, and playback experience
• Incident management (L1–L3 escalation, RCA, reporting)
• Support for implementation & rollout of new features or integrations
• Customer experience improvement: integrate with NOC (24/7 Monitoring) / call center feedback
• Performance dashboarding: startup time, rebuffering ratio, bitrate, concurrency, peak load
• On-site & remote support during EPL matches