Service Design and Development Specialist

Become a part of Thailand’s no.1 Digital Service Provider and join our young talent team as a Service Design & Deployment Specialist. Design end-to-end customer journeys, develop clear SOPs, and ensure operational readiness across people, process, and platform.

Requirements

• Work with Product Owners to understand new products and services prior to launch.
• Design end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.
• Develop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.
• Conduct usability testing to validate service and workflow designs; identify and recommend improvement areas.
• Coordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.
• Support deployment of new services by ensuring readiness across people, process, and platform.
• Monitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.