Content Review - Thai
Aisling GroupKuala Lumpur, Kuala Lumpur, Malaysia
Posted December 12, 2025
Full Time
About the Company
Aisling Group is a full‑service human‑resources firm that specializes in talent acquisition, recruitment process outsourcing, and leadership development. The company delivers customized outsourcing, payroll, and HR consulting solutions that help organizations streamline operations and achieve digital transformation. Aisling’s client‑centric approach blends data‑driven recruitment with professional development programs to create lasting value for both employers and job seekers. By combining industry expertise with a commitment to building career pathways, Aisling differentiates itself as a partner that drives business success while empowering talent. Its culture emphasizes collaboration, continuous learning, and measurable impact.
Job Description
The Content Review - Thai position involves reviewing user reports, analyzing content, and making well-balanced decisions to ensure compliance with client policies and procedures. The role requires serving as an advocate for the user community, investigating and resolving issues, and improving overall user experience.
Requirements
- Understand and remain up-to-date with client’s policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter