Support Engineer (Analytics stream)

Ajax Systems is an international technology company and the largest security system manufacturer in Europe. We provide comprehensive solutions for protecting residential and commercial properties of various scales.

Requirements

• Technical support for internal users: consultations, issue resolution, assistance in resolving technical issues.
• Onboarding new users: conducting training, providing instructions, supervising new users at all stages.
• Creation and update of documentation: writing user manuals, guidelines, FAQs, and other supporting materials.
• Collection and analysis of feedback: studying user needs and forming recommendations for improvement.
• Participation in developing new functionality: interaction with the development team, participation in testing new features and their further support.

Benefits

• Competitive salary
• Medical insurance
• Corporate English language
• Compensation for professional training