Client Support Representative

AJ Madison is looking for a seasoned Client Support Representative to support existing and growing clientele. The role involves providing critical support services to sales staff throughout the customer's appliance purchasing experience.

Requirements

• Support and provide immaculate service to customers in person
• Provide timely and accurate information to customer inquiries in a fast-paced environment
• Build rapport with customers and engage with them in an inviting, friendly, and professional manner
• Process customer orders and changes, according to corresponding policies and procedures
• Complete precise data entry
• Escalate unresolved issues in a timely manner, following policies and procedures
• Research required information using all available resources to satisfy customer inquiries
• Maintain a dynamic knowledge of all company procedures and policies

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance