Manager, Software Development (EVV & Escalation Engineering)

At AlayaCare, we're seeking a Manager, Software Development to lead a cross-functional team of engineers in EVV, Visit Verification, and IVR. You'll be accountable for team health, technical direction, and delivery, ensuring critical customer workflows are stable while evolving the architecture toward more scalable, event-driven systems.

Requirements

• Coach, and develop a team of backend and full-stack engineers
• Participate in the recruiting process to grow the team
• Provide clear expectations, regular feedback, and career development aligned with our engineering career framework
• Cultivate a team culture grounded in ownership, growth, and mutual trust
• Drive planning, execution, and risk management for multiple workstreams in parallel
• Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed
• Take end-to-end responsibility for reliability of EVV/VV/IVR flows
• Partner with our reliability and customer teams to triage, resolve, and prevent incidents
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution
• Ensure root-cause analyses are completed and lead to real follow-ups in code, configuration, or process
• Represent the team in planning forums, status reviews, and customer-facing discussions when needed
• Work with senior engineers to define and evolve the architecture for event-driven system migration, Visit Verification performance, IVR call flows, and their integration with the rest of the platform
• Review key designs and pull requests to highlight risks and align work with longer-term goals
• Champion end-to-end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators
• Sponsor'safety net' work (e.g., reports and tools that detect missing or duplicated visits before they impact billing)
• Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place

Benefits

• Equity in a well-funded, scaling company
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts
• Parental leave top-up and family support programs