The Grande Prairie and Peace River Districts are seeking motivated, courteous, and hardworking individuals with exceptional customer service skills to fill the Seasonal Information Officer and Lead Information Officer positions for the following parks: Saskatoon Island Provincial Park, Young’s Point Provincial Park, Moonshine Lake Provincial Park, and Historic Dunvegan Provincial Park.
Requirements
- Provide exceptional customer serviced as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner.
- Understand SHOP.AlbertaParks.ca functions to educate the public on Alberta Parks Reservation System and utilize the ASPIRA software system to register campers, update visitor information, enter self-registration data, and process payments or refunds.
- Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
- Retail sales of product and services which include firewood, concession items, ice, ice cream, and rentals (where applicable).
- Responsible for inventory management and control – restocking of merchandise, general tidying, and informing supervisor of any items that are low in stock.
- Support the Park Ranger program by actively providing accurate and timely key messaged and information to the public. As well as collecting and reporting visitor usage and interaction statistics (i.e. Trail usage, site conditions, emergency protocol support).
- Travel by foot or off-highway vehicle to rove campgrounds and day use areas to communicate and engage with a wide range of park users.
- Review and reconcile revenue for daily cash-outs and accurately enter data into designated Excel workbooks.
- Record and organize statistics for public visitation and demographics when required.
- Respond to in-person and telephone/email requests for information on area amenities and recreational activities.
- Record necessary safety, accident, or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner.
- Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism, and travel opportunities and provide area orientation.
- Provide accurate, concise, and relevant information to park users regarding park facilities, services, activities, tours directives, policies, and regulations, as well as regional tourism information.
- Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable, and professional manner.
- Professionally receive, defuse, and manage all visitor concerns, complaints, emergencies and any other feedback. This includes referrals to other appropriate departments, as required including park rangers, maintenance, visitor services, and follow up on any action as required.
- Inform all visitors of pertinent information regarding interpretive programs and frequently liaise with visitor engagement staff to ensure information being given is accurate and up to date.
- Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to assist the public with current information.
- Coordinate day-to-day tasks of the IO team and ensure daily procedures are followed.
- Provide ongoing support to IOs through regular check-ins, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making.
- Reviewing and reconciling revenue by ensuring accurate data entry and creating bank deposits.
- Work with Supervisor to coordinate IO work schedules.
- Monitor and place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times.
- Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information regarding recreational activities, facilities, public safety issues, tourism and travel opportunities, and provide area orientation.
- Support the distribution of information-based communications such as posters, brochures, and program advertisements throughout the park.
Benefits
- Regular Wage employees receive 11.6% in lieu of benefits and vacation leave.
- Regular Wage employees are entitled to shift premium pay: $3.25 per hour for weekends and holidays, $2.75 per hour for evenings.
