Business Systems Analyst
Alexander Technology GroupBoston, Massachusetts, United States
Posted April 10, 2026
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Senior Business Systems Analyst sought to improve customer experience and operational efficiency by optimizing processes, integrating best-in-class tools, and leveraging automation and AI.
Requirements
- 5+ years of experience in systems administration, business systems analysis, product management, or software development
- Strong ability to translate business processes into scalable system designs and technical requirements
- Proven success collaborating across technical and non-technical teams
- Experience with CRM and support platforms (e.g., Salesforce, Zendesk, Intercom), CTI tools (e.g., Aircall, Zoom Contact Center), and WFM systems
- Hands-on experience leveraging AI tools in day-to-day workflows
Benefits
- Salary: $140,000-$170,000
- Full-time