Customer Service Specialist
Alexander Technology GroupPortsmouth, New Hampshire, United States
Posted January 16, 2026
45000 - 50000 USD
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Customer Service Specialist responsible for handling inbound and outbound calls, emails, and customer inquiries across multiple channels, troubleshooting issues, and managing orders, refunds, and replacements.
Requirements
- Proven customer service experience in a product-based or high-touch environment
- Excellent communication, follow-up, and time management skills
- Proficiency with Microsoft Office (Word, Excel) and willingness to learn new software (ERP, warehouse management systems)
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Holidays
- Salary increase based on performance
- Annual performance review
- Company paid training
- Ad-hoc bonuses
- Health and wellness benefits