Assistant Manager - Operations

The Assistant Manager - Operations will lead and motivate their team to deliver outstanding customer service, develop programs and action plans to meet performance metrics, and promote a positive culture within the team.

Requirements

• High-Level Responsibility Areas
• Reviewing key client requirements and translating them into concrete procedures
• Mapping resource needs and training team members on tools and processes
• Client SLA management
• Facilitating new domain/client transition
• Ensuring service accuracy through compliance
• Creating goals and performance plans for teams
• Championing operational improvements
• Providing ongoing status updates to the team
• Identifying cross-training strategies for team members
• Effective partnership with support functions

Benefits

• Health coverage options
• Wellbeing and support programs
• Retirement
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training