Benefit Operation Manager

The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded.

Requirements

• Strong domain expertise in US Benefits and Benefits Administration
• Proven ability to manage SLAs, operational metrics, and client performance measures
• Strong stakeholder management and client communication skills
• Ability to lead teams, manage workloads, and drive capability building
• Strong working knowledge of MS Office applications (Excel, Word, PowerPoint)
• Willingness to work in flexible shifts as per business needs

Benefits

• Variety of health coverage options
• Wellbeing and support programs
• Retirement
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training
• Voluntary benefit options