Benefits Operations Manager
Alight SolutionsGurgaon, Haryana, India
Posted May 26, 2026
Full Time
About the Company
Alight believes a company's success starts with its people. We Champion People, help our colleagues Grow with Purpose, and encourage them to 'Be Alight.'
Job Description
The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.
Requirements
- Strong domain expertise in the US Benefits and Benefits Administration
- Proven ability to manage SLAs, operational metrics, and client performance measures
- Strong stakeholder management and client communication skills
- Ability to lead teams, manage workloads, and drive capability building
- Strong working knowledge of MS Office applications (Excel, Word, PowerPoint)
Benefits
- Health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Voluntary benefit options