Senior Support Analyst
Alight SolutionsGurgaon, Haryana, India ā¢ Chennai, Tamil Nadu, India
Posted December 10, 2025
Full Time
About the Company
Alight is a company that helps clients gain a benefits advantage while building a healthy and financially secure workforce.
Job Description
We are seeking a Senior Support Analyst to join our team. The role is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Requirements
- 3 years of experience with.NET core
- 3 years of experience AWS or other Cloud provider experience
- In-depth knowledge with system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk
- Experience with SQL Server including writing complex ad-hoc queries
- Knowledge of ITIL and service-based delivery models with 7x24x365 operations
- Participation in a weekly on-call rotation
- Customer service skills to positively influence other team members and partners
Benefits
- Comprehensive total rewards package
- Continuing education and training
- Retirement, vacation and sick leave
- Maternity, paternity & adoption leave
- Wellbeing and support programs
