Benefits Operation Manager

Role Overview

The Benefits Operations Manager is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

What You Will Do

Manage assigned benefits administration deliverables within defined SLAs, act as escalation owner for client and participant issues, and propose and take actions to resolve issues outside documented SOP scenarios.

Why It Might Be a Fit

The ideal candidate will have strong domain expertise in the US Pension / 401k Benefits Administration, proven ability to manage SLAs, operational metrics, and client performance measures, and strong stakeholder management and client communication skills.

Requirements

• Strong domain expertise in the US Pension / 401k Benefits Administration
• Proven ability to manage SLAs, operational metrics, and client performance measures
• Strong stakeholder management and client communication skills
• Ability to lead teams, manage workloads, and drive capability building
• Analytical and critical thinking
• Accountability and ownership

Benefits

• Health coverage options
• Wellbeing and support programs
• Retirement
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training
• Voluntary benefit options