Benefits Operations Manager

Role Overview

The Benefits Operations Manager is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role requires a strong understanding of client contractual agreements, client satisfaction, operational stability, change governance, and risk management, performance measures, and plan provisions.

What You Will Do

Manage assigned benefits administration deliverables within defined SLAs (internal and external), act as the client SME for complex, client-specific requirements, processes, and interpretations, and proactively identify operational risks and potential client-facing issues and drive timely resolution.

Why It Might Be a Fit

The ideal candidate will have strong domain expertise in the US Pension / 401k Benefits Administration, proven ability to manage SLAs, operational metrics, and client performance measures, and strong stakeholder management and client communication skills.

Requirements

• Strong domain expertise in the US Pension / 401k Benefits Administration
• Proven ability to manage SLAs, operational metrics, and client performance measures
• Strong stakeholder management and client communication skills
• Ability to lead teams, manage workloads, and drive capability building
• Analytical and critical thinking
• Accountability and ownership

Benefits

• Health coverage options
• Wellbeing and support programs
• Retirement
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training
• Voluntary benefit options