Cargo Office Agent
Alliance Ground InternationalAtlanta, Georgia, United States
Posted May 5, 2026
Full Time
About the Company
Alliance Ground International is an equal opportunity employer, committed to creating an inclusive environment for all employees.
Job Description
Office Agents are responsible for helping customers during the shipping process, coordinating shipping details, and providing customer service. The job requires physical stamina and strength, as well as excellent communication and computer skills.
Requirements
- Convey shipping instructions to the customer services counter
- Retrieve import documents and deliver export documents to and from aircraft
- Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations
- Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
- Release imported international freight upon review of CBP clearances and authorizations
- Collect air freight charges
- Handle phone calls from customers in a professional and courteous manner
- Report all documentation discrepancies to Office Lead and assist with resolving issues as directed
- Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required
Benefits
- Paid vacation
- Medical/dental/vision coverage
- 401(k) program
- Employee assistance program
- Voluntary life insurance
- Travel discounts
