Office Lead
Alliance Ground InternationalLos Angeles, California, United States
Posted March 5, 2026
56000 - 62000 USD
Full Time
About the Company
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Job Description
Lead Office Agents are responsible for helping customers during the shipping process, coordinating shipping details, and providing customer service. They assist office agents in resolving customer service issues and documentation discrepancies.
Requirements
- Serve as team lead to assist office agents
- Convey shipping instructions to the customer services counter
- Retrieve import documents and deliver export documents to and from aircraft
- Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations
- Handle phone calls from customers in a professional and courteous manner
- Complete paperwork and forms connected with work assignments
Benefits
- Paid vacation
- Medical / dental / vision for full-time employees
- Medical coverage for part-time employees
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts