Passenger Service Supervisor

As a Passenger Service Supervisor at Alliance Ground International, you will be responsible for ensuring the smooth operation of passenger services, including check-in, baggage handling, and customer service. You will work with teams of agents and leads to complete shift tasks and provide exceptional customer service.

Requirements

• Direct and assist Passenger Service Agents and Leads on shift
• Assign duties as needed, and resolve escalated customer concerns
• Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads
• Provide exceptional customer service as per AGI and airline specific standards
• Always ensure safety and security is never compromised
• Handle customer interaction with class in an efficient, effective, and professional manner
• Make and assist with reservations, preparation, and issuance of tickets and itineraries
• Compute fares, issue refunds, and collect excess baggage charges
• Patiently and empathetically handle customer concerns and complaints
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
• Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates
• Determine flight close-out time and prepare, complete, and check various flight forms
• Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods

Benefits

• Comprehensive benefit package
• Paid vacation
• Medical / dental / vision
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts