Commercial Lines Account Manager
Alliance HCMNew Jersey, United States
Posted May 12, 2026
70000 - 90000 USD
Full Time
About the Company
Alliance Human Capital Management (HCM) delivers an integrated, web-based HCM platform that centralizes payroll, benefits, onboarding, applicant tracking, and time-keeping within a single database. Founded in 1989, the company has grown 20–30% annually and is now one of the largest privately-held HCM providers in the U.S. Alliance differentiates itself through proprietary software, in-house development, and a commitment to transparent pricing and personalized client support. Its solutions include payroll processing, HRIS, compliance, tax services, and learning management, all delivered via a real-time, paperless interface. The firm emphasizes listening to client needs and continually enhancing its platform to stay ahead of industry standards.
Job Description
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.
Requirements
- Supports Producer in developing new business opportunities for existing clients and prospects;
- Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
- Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
- Reviews and summarizes marketing results and prepares proposals;
- Finalizes proposals and presentations in coordination with Producer;
- Binds insurance coverage and prepares binders and/or delegate certificates issuance;
- Reviews policies for accuracy and review contracts;
- Prepares summaries and/or schedules of coverage for clients;
- Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
- Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
- Provides technical guidance to staff assisting with client needs or procedural issues;
- Notifies brokers of pertinent information related to client retention;
- Meets with clients as needed or directed by Producer;
- Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
- Other duties as assigned.