Supervisor de Operaciones - Rubro Bancario
Allied GlobalGuatemala City, Guatemala Department, Guatemala
Posted January 27, 2025
Full Time
About the Company
Allied Global is a leading provider of comprehensive business solutions, offering sales optimization, customer care, tech support, back office services, quality assurance, and IT services. With an agile approach, the company acts as an extension of its clients' teams to enhance growth and efficiency across various industries. Allied Global's distinctive focus on seamless integration and exceptional customer experience sets it apart in the market.
Job Description
Operatively supervise a team of telephone agents, guiding them towards achieving goals, process quality, and effective connection with clients.
Requirements
- Two years of previous experience in supervision or team coordination roles in sales, collections, or customer service for financial products.
- University studies, with a duration of at least 3 years, in Business Administration, Industrial Engineering, or a related field.
- Intermediate or advanced Microsoft Office management.