IT Operations Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams. We are looking for a Application Support to join a project at a company specializing in the management of financial markets.

Requirements

• Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
• Monitor, analyze, and resolve operational alerts and incidents;
• Investigate and resolve L1 and L2 automation failures;
• Manage different types of tickets, including incidents, changes, and service requests;
• Ensure the proper escalation of major incident processes within the defined SLAs;
• Create and maintain operational procedures and knowledge base articles;
• Work according to best practices and processes based on the ITIL methodology;
• Collaborate with different technical teams to ensure service stability.

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (1 day per week of home office)