On-site Customer Care Agent with English

Alorica is seeking a Customer Care Agent with strong English communication skills. The role involves booking flights, handling check-in processes, providing baggage assistance, and ensuring passenger satisfaction through efficient and compassionate customer service. Agents will support passengers through various channels, from booking to post-flight support.

Requirements

• Customer support experience (advantage)
• Good command of English (B2)
• Excellent communication skills
• Logical problem-solving skills
• Ability to use Windows operating systems
• High sense of urgency
• High level of professionalism
• Empathy and ability to understand/recognize issues

Benefits

• Competitive salary
• Health insurance
• Dental care
• Sports card
• Food vouchers
• Transportation allowance
• Training
• Career development opportunities
• Access to top-notch technologies
• Excellent working environment
• Company events