Customer Service Agent
GATRichmond, Virginia, United States
Posted January 8, 2026
- 15 USD
Full Time
About the Company
GAT Airline Ground Support delivers comprehensive ground handling, catering, cargo, and transportation services across 68 U.S. and Canadian locations. Leveraging a workforce of over 4,000 professionals, the company combines high‑touch customer care with advanced technology to ensure safe, efficient operations from aircraft push‑back to cabin appearance. Its culture prioritizes personal character, safety, and performance‑based execution, making it a trusted partner for airlines seeking reliable, quality service. With subsidiaries GAT, Strategic Aviation, and Sky Cafe, the organization supports a full spectrum of aviation and hospitality solutions.
Job Description
As a customer service agent, you are the first impression of a passenger's airport experience. You will be responsible for greeting and assisting customers, handling transactions, and resolving customer complaints in a fast-paced environment.
Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Possess good communication skills and a friendly, outgoing personality
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds