desktop support

The Service Desk Technician will provide initial troubleshooting of application and hardware issues, answer phone calls, and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required.

Requirements

• Bachelor’s Degree preferred
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
• Ability to provide technical support to computer users both on the telephone and face-to-face when necessary

Benefits

• Opportunity to work with a reputable company
• Possibility of career growth and development
• Competitive salary and benefits